Terms and Conditions
These terms and conditions govern the rights and obligations between the seller and the buyer when purchasing through the online store:
E-shop operator:
Mystika Arts and Crafts
Štefániková 25
949 01 Nitra
Slovak Republic
Company ID: 52473805
Tax ID: 1124280773
Operator: Ingrid Pešadiková
Registered in the trade register OU-SA-OZP-2019/005270-2, no. 450-14836
All legal relations are governed by the laws of the Slovak Republic.
Prices listed in the online store are final and include VAT.
1. Definitions
Seller
The operator of the Mystika Arts and Crafts online store.
Buyer
Any natural or legal person who places an order through the online store.
Consumer
A natural person who, when concluding a purchase agreement, is not acting within the scope of their business activities.
Entrepreneur
A person who purchases goods for business purposes.
2. Order and Conclusion of Purchase Agreement
The display of products in the online store represents an offer to conclude a purchase agreement.
The purchase agreement is concluded upon confirmation of the order by the seller via email.
By submitting an order, the buyer confirms that they have familiarized themselves with these terms and conditions and the complaints policy.
The seller reserves the right to cancel an order in the event of:
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unavailability of goods,
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out of stock,
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significant price change from the supplier,
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technical error in displaying the product price.
In the case of an already paid order, the full amount will be refunded to the buyer.
3. Prices and Payment Terms
All product prices are listed including VAT.
The buyer can pay for the order:
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by online payment,
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by cash on delivery,
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in cash upon personal collection.
The order will be dispatched after payment is received or the order is confirmed for cash on delivery.
4. Shipping and Delivery
The seller offers delivery through Packeta, GLS, and SPS Europa.
Current shipping prices are listed directly during the order process and on the "Shipping and Payment" page.
Estimated delivery time:
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Slovakia: usually within 3 business days,
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Europe: usually within 3–5 business days.
The seller is not responsible for delays caused by the shipping company.
The buyer is obliged to check the condition of the shipment upon receipt and, in case of damage, immediately contact the carrier or the seller.
5. Right of Withdrawal from the Contract
The consumer has the right to withdraw from the contract without stating a reason within 14 days of receiving the goods.
The withdrawal period is considered to be observed if the buyer sends notification of withdrawal before its expiry.
The buyer can notify withdrawal by email or post.
6. Exchange and Return of Goods
The buyer has the right to return or exchange goods within 14 days of receiving the shipment.
The goods must be:
- undamaged,
- unworn and unused,
- clean,
- complete,
- if possible, in their original packaging.
When returning or exchanging, it is necessary to include:
- order number or proof of purchase,
- buyer's contact details,
- information on whether it is an exchange or a return of goods.
Before placing an order, we recommend carefully checking the size chart for each product, especially for clothing.
The cost of returning the goods is borne by the buyer.
When returning goods, only the value of the returned product is refunded. Shipping and cash on delivery costs are not refunded.
Do not send goods by cash on delivery. Such shipments will not be accepted.
The seller will refund the money no later than 14 days after receiving and checking the returned goods.
Return address for goods:
Mystika Arts and Crafts
Štefániková 25
949 01 Nitra
Slovakia
7. Complaints Policy
All goods are covered by a statutory warranty period of 24 months.
The buyer can claim a complaint:
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in person at the store,
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or by sending the goods to the address of the establishment.
The claimed goods must be clean and complete.
The seller will handle the complaint no later than 30 days from its receipt.
In the case of a legitimate complaint, the buyer has the right to:
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repair,
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exchange of goods,
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a reasonable discount,
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or a refund.
8. Personal Data Protection
The operator processes the buyer's personal data in accordance with the valid legal regulations of the Slovak Republic and GDPR.
Personal data is used exclusively for the purpose of:
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order processing,
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shipment delivery,
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communication with the customer.
Personal data is not provided to third parties, with the exception of delivery companies necessary for order fulfillment.
The buyer can request correction or deletion of data by email at:
9. Alternative Dispute Resolution
The buyer has the right to contact the seller with a request for rectification in case of dissatisfaction.
If the dispute is not resolved by agreement, the consumer has the right to submit a proposal for alternative dispute resolution in accordance with the valid legal regulations of the Slovak Republic.
10. Final Provisions
These terms and conditions come into force on the day of their publication on the e-shop's website.
The seller reserves the right to update or change the terms and conditions at any time.
