Business conditions

Terms and conditions

These Terms and Conditions govern purchases in the online store www.mystikaethnoshop.sk , which operates:

Mysticism Arts and Crafts
Stefanikova 25
949 01 Nitra
ID: 52473805
VAT number: 1124280773
Operator: Ingrid Pešadiková
Registered in the Trade Register OU-SA-OZP-2019/005270-2, No. 450-14836

The terms and conditions precisely determine the rights and obligations of the seller and the buyer. All contractual relationships are governed by the laws of the Slovak Republic.

The prices listed for products include VAT.

1. Definitions

Consumer contract

A contract concluded between a consumer and a supplier (purchase contract, contract for work, etc.).

Seller

Mystika Arts and Crafts, a person doing business based on a trade license.

Buyer

Any person who makes a purchase in an online store.

Buyer - consumer : a person who is not acting within the scope of his/her business activity.
Buyer - entrepreneur : a person purchasing goods for business purposes.

2. Purchase contract

The proposal to conclude a contract is the display of goods in the e-shop.
The purchase contract is formed:

consumers – by sending an order and its confirmation by the seller,
by the entrepreneur - by accepting the proposal by the seller.

By sending the order, the buyer confirms that he has read the terms and conditions and the complaints procedure.

The seller may cancel the order if the goods are no longer produced, are not available, or their purchase price has changed significantly. Payments made will be refunded.

Gifts provided free of charge are not subject to complaint.

3. Contradiction with the purchase contract

If the goods upon receipt do not comply with the purchase contract, the buyer has the right to:

free repair ,
exchange of goods ,
reasonable discount ,
or withdrawal from the contract .

This right expires if the buyer knew about the error in advance.

4. The consumer's right to withdraw from the contract

The consumer may withdraw from the contract without giving any reason within 14 days of receipt of the goods .

When withdrawing, the buyer must:

notify the withdrawal in writing (order number, date, account number),
send the goods back to the address:

Mysticism Arts and Crafts
Stefanikova 25
949 01 Nitra

The goods must be complete, undamaged, uncontaminated and in their original packaging.

The seller will refund the money within 15 days , but may reduce the refund amount by any damages caused by the buyer.

5. Protection of personal data

The operator processes personal data in accordance with the Personal Data Protection Act.

When ordering, the buyer shall specify:

first and last name
address
telephone
email

The data is used to process the order and is not provided to third parties.

You can request a change of data or cancellation of registration by e-mail to:
mystikaarts@gmail.com

6. Complaints

All goods are covered by a 24-month warranty .

A complaint can be filed:

in person at the store Nitra – Štefániková 25 ,
or by mail to the same address.

The complaint must be resolved within 30 days at the latest.

The claimed goods must be:

clean,
complete,
hygienically safe,
with proof of purchase.

7. Removable and non-removable defects

Removable defect → repair, replacement, discount.
Irremovable defect → replacement or withdrawal from the contract.

8. Dispute resolution

In the event of a dispute, the buyer has the right to contact a court expert or submit a motion for resolution of the dispute to a court of the Slovak Republic.